Terms of service

Part 1: Terms of Use for Websites and Nando's App
Welcome to Nando’s website and/or mobile app. This page tells you the terms of use (the "Terms") on which you may make use of our websites or any mobile app we make available via an app store, whether as a guest or a registered user. Please read these Terms carefully before you start to use our Websites or Nando's App (as defined below). 
When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
In these Terms, when we refer to "we", "us" or "our", we mean the Company; and when we refer to "you" or "your" we mean you, the person accessing or using the Websites or Nando's App.
For information on how we store customer data please refer to Part 3 below on our privacy policy. 
1. Information about us
1.1 Kilmun Holdings Limited (Nando’s Mauritius)  is a company registered in Mauritius under business registration number C08077915, with its registered office at Sir William Newton Street, Port Louis, operating from Room 105B, Moka Business Centre, Montagne Ory Road, Moka, and with VAT number 20432621 (the "Company"). 
1.2    The Company operates the following websites in the Mauritius: 
•    nandos.mu (the "Nando's Website"); and
•    swimnandosmauritius.com (the "Swim Website"),
each a "Website" and together the "Websites".
1.3 The Company also operates the Nando's mobile app (the "Nando's App"). 
2. Websites and Nando's App
2.1 The Websites and Nando's App are made available free of charge. We do not guarantee that the Websites and Nando's App, or any content on it, will always be available or be uninterrupted. Access to the Websites and Nando's App is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Websites or Nando's App without notice. We will not be liable to you if for any reason the Websites or Nando's App are unavailable at any time or for any period. We may update the Websites and Nando's App and/or change the content on them at any time. 
2.2 You are responsible for making all arrangements necessary for you to have access to the Websites and Nando's App. You are also responsible for ensuring that all persons who access the Websites and Nando's App through your internet connection are aware of these Terms and that they comply with them.
2.3 The Nando's App requires a smartphone or other mobile device running either the iOS or Android operating systems (the device you use, the "Device") and, to download the Nando's App and to access the latest features, you will need Internet access.
2.4 Please note that certain functions made available on the Websites and Nando's App are governed by additional terms and conditions set out at Part 1a below. In order to download the Nando's App you must also review and agree to the additional Nando's App terms set out below and any other terms and conditions imposed by the app store from which you have downloaded the Nando's App.  
2.5 The Websites and Nando's App and the content on it are provided for general information purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely.
2.6 You may only use the Websites and Nando's App for your own domestic, private and non-commercial use.
3. Your account and password
3.1 You will need to register an account with us in order to access certain services available on the Websites and Nando's App ("Account"). If you register an Account, you will be asked to provide certain information (such as your email address) and to create a password, as part of our security procedures.  
3.2 We use Single Sign On ("SSO") for account management. This means that registered users can access all of our online services with one set of log in details. 
3.3 You must be at least 18 years old to register an account and to make use of the services listed below:
    3.3.1  online order for delivery or collection (see our Online Ordering Terms & Conditions below);
    3.3.2 signing up to our in-restaurant Wi-Fi (see our Restaurant Wi-Fi Terms & Conditions below);
    3.3.3 registering a Gift Card (see our Gift Card Terms & Conditions below); and
    3.3.4 opting to receive marketing communications.
3.4 To protect your Account, keep your password confidential and do not disclose it to any third party. You are responsible for the activity that happens on or through your Account. It is best practice not to reuse your Account password on third-party applications. If you know or suspect that anyone other than you know your Account login details, you must immediately notify us at [email protected] Please choose a unique and strong password that is not used anywhere else.
3.5 We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
3.6 You can delete your Account by contacting us at [email protected] or calling +230 4600390.
4. General Acceptance Use
4.1 You agree not to:
    4.1.1 use the Websites or Nando's App in any way that breaches these Terms or any applicable local, national or international law or regulation;
    4.1.2 copy, or otherwise reproduce or re-sell any part of the Websites or Nando's App unless expressly permitted to do so in these Terms; or
    4.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Websites or Nando's App or any equipment, network or software used in operating the Websites or Nando's App.
5. User Generated Content
5.1 If it is the case that you supply/upload any content to the Websites or Nando's App – whether it be pictures, text, sound recordings or whatever – the content you supply ("User Generated Content") must comply with the following rules:
    5.1.1 it must not be obscene, abusive, offensive or racist and it must not promote or propose hatred or physical harm against anyone;
    5.1.2 it must not harass or bully another person;
    5.1.3 it must be true and honest so far as you know;
    5.1.4 it must not be defamatory of anyone;
    5.1.5 it must not use the material or content or infringe the rights or privacy of anyone else; for example, you should not use images of well-known characters, footage or music (unless it is your own);
    5.1.6 it must not contain someone else’s personal details or confidential information relating to other people; and
    5.1.7 it must not promote or condone terrorism, violence or illegal behaviour.
5.2 We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person that we think contravenes these rules.
5.3 In addition, we may from time to time provide interactive services on the Websites or Nando's App that shall enable you to upload User Generated Content, including, without limitation: 
    5.3.1 comment facilities;
    5.3.2 chat rooms; and/or
    5.3.3 bulletin boards, (together "Interactive Services").
5.4 Where we provide an Interactive Service, we will use reasonable endeavours to provide information to you about the kind of service offered and if it is moderated. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide.
5.5 The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online. Minors who are using any Interactive Service should be made aware of the potential risks to them.
6. Viruses
6.1 We do not guarantee that the Websites or Nando's App will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Websites or Nando's App and we recommend that you use your own virus protection software.
6.2 You must not misuse the Websites or Nando's App by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Websites or Nando's App, the server on which the Websites or Nando's App are stored, or any server, computer or database connected to the Websites or Nando's App. You must not attack the Websites or Nando's App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit an criminal offence under the Computer Misuse and Cybercrime Act 2003. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Websites or Nando's App will cease immediately.
7. Intellectual property
7.1 We are the owner or licensee of all intellectual property rights in the Websites and their content, the Nando's App and its content, the Nando's name and mark and Nando's product names, images and packaging. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
7.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms. You must not use the Websites or Nando's App (or any part of them or their content) for commercial purposes; however, you may download material from the Websites and Nando's App solely for non-commercial, personal use by you.
7.3 No part of the Websites or Nando's App, including, without limitation, the text, designs, graphics, photographs and images contained in them, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
7.4 Any communications or materials you send to us through the Websites or Nando's App by electronic mail or other means will be treated as non-proprietary and non-confidential within the limits authorised by law (other than communications in respect of your order if you use the Websites or Nando's App to buy products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products. You grant us a non-exclusive, transferable, perpetual, royalty-free, worldwide licence to copy, use, reproduce, distribute, display, publish, adapt, prepare derivate works of and/or amend any User Generated Content in any format, including in our services and products for any purpose including in relation to the promotion of our services and products. 
7.5 We grant to you a non-transferable, non-exclusive, revocable licence to use the Nando's App on the Devices provided that you comply with these Terms and the documents referred to in it.  We reserve all other rights.
8. Our liability
8.1 Nothing in these Terms excludes or limits our liability for:
    8.1.1 death or personal injury caused by our proven negligence;
    8.1.2 proven fraud or fraudulent misrepresentation; and
    8.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
8.2 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time that you accessed the Website and/or Nando's App.
8.3 We only supply the Websites and Nando's App for domestic and private use. You agree not to use the Websites or Nando's App, or any content on the Websites or Nando's App, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 
8.4 Nothing in these Terms affects your statutory rights and protections. You can seek advice and guidance from the consumer Protection Unit. 
8.5 We assume no responsibility for the content of websites linked to from the Websites or Nando's App (including links to any commercial sponsors or partners). Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. 
9. Suspension and termination 
9.1 If you breach any of these Terms, we may immediately do any or all of the following (without limitation):
    9.1.1 issue a warning to you;
    9.1.2 temporarily or permanently remove any User Generated Content uploaded by you to the Websites or Nando's App;
    9.1.3 temporarily or permanently withdraw your right to use the Websites and/or Nando's App;
    9.1.4 suspend or terminate your Account;
    9.1.5 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
    9.1.6 take further legal action against you; and/or
    9.1.7 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
10. Changes to these Terms 
10.1 We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Websites or Nando's App.
11. Other important information 
11.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
11.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
12. Governing law and jurisdiction
12.1 These Terms are governed by the laws of Mauritius.  This means that your access to and use of the Websites and Nando's App, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by Mauritius law.  
13. Contacting us
13.1 Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the following details:
    13.1.1 Address: Nando’s Customer Experience, Room 105B, Moka Business Center, Montagne Ory Road, Moka
    13.1.2 Telephone number: +230 4600390
    13.1.3 Email address: [email protected]
Part 1a: Additional Nando's App Terms
1.1 The following terms and conditions shall apply to your use of the Nando's App in addition to those set out in Part 1.  
1.2 For the purpose of these terms, "Appstore Provider" means the provider of the app store through which you have downloaded the Nando's App (for example, Apple is the Appstore Provider if you have downloaded the Nando's App from the Apple App Store, Google is the Appstore Provider if you have downloaded the Nando's App from Google Play, etc).
1.3 You acknowledge and agree that the Terms have been concluded between you and us, and not with the Appstore Provider.  You acknowledge and agree that the Appstore Provider is not responsible for the Nando's App and its content.
1.4 You acknowledge and agree that the Appstore Provider has no obligation to provide any maintenance or support in respect of the Nando's App.  Should you have any problems in using the Nando's App, please contact us at [email protected] or calling +230 460 0390
1.5 In the event that the Nando's App does not conform with any product warranty provided for by the Terms, the Appstore Provider may provide you with a refund of the price that you paid to purchase the Nando's App (if any).  The Appstore Provider shall, to the maximum extent permitted by law, have no obligation to you whatsoever with respect to the Nando's App.
1.6 You acknowledge and agree that the Appstore Provider shall not be responsible for addressing any claims that you might have relating to the Nando's App, including (without limitation): product liability claims; any claim that the Nando's App fail to conform to any applicable legal or regulatory requirement; and claims arising under consumer protection or similar legislation.  
1.7 In the event that a third party claims that the Nando's App infringes its intellectual property rights, we (and not the Appstore Provider) shall be solely responsible for the investigation, defence, settlement and discharge of such claim.
1.8 You warrant and represent that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
1.9 If the Appstore Provider is Apple, you acknowledge and agree that Apple and its subsidiaries are third party beneficiaries to the Terms. Upon your acceptance of the Terms, Apple will have the right to enforce the Terms against you as a third party beneficiary.
Part 2: Online Ordering Terms and Conditions
This page tells you the terms of use (the "Terms") on which you may order the products (each an "Order") available on the Order Website ("Products").
When certain words and phrases are used in these Terms, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
In these Terms, when we refer to "we", "us" or "our", we mean the Company; and when we refer to "you" or "your" we mean you, the person accessing or using the Websites or Nando's App.
1. Information about us
1.1 Kilmun Holdings Limited (Nando’s Mauritius) is a company registered in Mauritius under business registration number C08077914 with its registered office at Sir  William Newton Street, Port Louis, operating from Room 105B, Moka Business Centre, Montagne Ory Road, Moka and with VAT number 20432621 (the "Company"). 
1.2    The Company operates the following websites in the Mauritius: 
•     nandos.mu  (the "Nando's Website"); and
•    swimnandosmauritius.com (the "Swim Website"),
each a "Website" and together the "Websites".
1.3 The Company also operates the Nando's App (the "Nando's App"). 
2. Ordering Products
2.1 You may order Products online directly from us via the Order Website if you wish to collect your Products in-restaurant (“Collection Orders”) or for home delivery by us (“Delivery Orders”) depending on which restaurant you choose.
2.2 You may also order Products by phone for collection in-restaurant. In this case, please call the relevant restaurant telephone number available on the Nando’s Website and follow the instructions of the operator. You will be required to pay for such order when you collect your Products from the relevant restaurant. 
2.4 You must be at least 18 years old to place an order online.
2.5 In order to submit a Collection Order via the Order Website or a Delivery Order via the Order Website you must first register an account (the "Account") and then follow the procedure set out on the Order Website to submit your Order. You should check all the information that you enter and correct any errors before submitting your Order, as once your Order is submitted, we will begin processing it immediately and you may not be able to correct any errors.
2.6 Your Order constitutes an offer to us. We will confirm our acceptance of your Order by sending you an SMS confirming the information you included in your Order (the "Confirmation SMS"). These Terms and the Order will become legally binding on you and us when we send you the Confirmation SMS and each Order shall incorporate these Online Terms and shall be a new and separate contract between you and us. The contract shall be in the English language. We will not file a copy of the contract. 
3. Collection 
3.1 Your collection time will be set out during the Order process.
3.2 If you do not collect your Order within forty-five (45) minutes of your collection time, your Products will be disposed of and you will not receive a refund.
4. Delivery
4.1 Please note that all delivery times are estimates and the actual delivery time may vary from this estimate. You should also be aware that if you change your delivery address following submission of an Order this may lead to a significant delay in your delivery time.
4.2 If, during delivery of an Order, you or your authorised representative as specified in your Order (as appropriate) fail to take delivery of the Products within twenty (20) minutes of our delivery driver's arrival (other than due to our material breach of these Terms):
    4.2.1 the delivery shall be aborted; and
    4.2.2 you will not receive a refund for your Order.
4.3 You shall be responsible for:
    4.3.1 ensuring that we and/or our contractors have such access and parking facilities as may be reasonably required to carry out the Order;
    4.3.2 ensuring that either you or your authorised representative (as specified in the Order) are present to take delivery of the Products at the delivery place specified in your Order; and 
    4.3.3 providing us with your up-to-date contact details in your Account and/or Order.
4.4 If your payment is not authorised, your Delivery Order will not be sent through to the restaurant or fulfilled.
5. Payment
5.1 The prices for the Products and (if applicable) for delivery are set out on the Order Website and are inclusive of VAT. 
5.2 A takeaway packaging charge of 3% of the order value is levied on all Collect and Delivery orders. 
5.3 Delivery charges also apply depending on the customer address distance from the restaurant fulfilling the order. 
5.4 It is always possible that, despite our best efforts, some of the Products may be incorrectly priced. We will normally check prices before accepting your Order so that, where a Product's correct price at the time of your Order is less than our stated price at that time, we will charge the lower amount. If the Product's correct price at the time of your Order is higher than the price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
5.5 If your payment is not authorised, your Order will not be sent through to the restaurant or fulfilled.
5.6 Discounts or vouchers are currently not available when ordering on the Order Website.
6. Cancellation and refunds
6.1 Please note that you do not have a right to cancel any contract for Products without our  written consent. 
6.2 However, you may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before the applicable restaurant has received the Order. This can be done by contacting the restaurant by telephone (see below for details). No refund will be permissible if the attempt to cancel is made after the restaurant has started to prepare the Order.
6.3 If you cancel or change your Order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting our Customer Experience Team (see below for details). 
7. Other refunds
7.1 You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms, please contact our Customer Experience Team to discuss a replacement or refund.
7.2 If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery charges. You may obtain a refund by contacting our Customer Experience Team (see below for details).  
8. Our liability
8.1 Nothing in these Terms excludes or limits our liability for:
    8.1.1 death or personal injury caused by our proven negligence;
    8.1.2 proven fraud or fraudulent misrepresentation; and
    8.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
8.2 Subject to clauses 9.1 and 9.3 our maximum liability to you, in respect of any particular Oder, will be limited to the value of that Order (which includes any delivery charges) as set out in the invoice which can be requested, and will be emailed to you, after completing an order or for past orders.
8.3 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time of the conclusion of the contract for Products.
8.4 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.5 Nothing in these Terms affects your statutory rights. 
9. Suspension and termination 
9.1 If you breach any of these Terms, we may immediately do any or all of the following (without limitation):
    9.1.1 issue a warning to you;
    9.1.2 temporarily or permanently withdraw your right to use the Websites and/or Nando's App;
    9.1.3 suspend or terminate your Account;
    9.1.4 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
    9.1.5 take further legal action against you; and/or
    9.1.6 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
10. Changes to these Terms 
10.1 We may make changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms) but the Terms applicable at the time of your Order will apply to that Order. Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you order the Products.
11. Other important information 
11.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
11.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
.
12. Governing law and jurisdiction
12.1 These Terms are governed by the laws of Mauritius.  This means that your purchasing of Products and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by Mauritian law.  
12.3 As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including clause 13.1, affects your rights as a consumer to rely on such mandatory provisions of local law.
13. Contacting us
13.1 Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the following details:
    13.1.1 Address: Nando’s Customer Service,  Room 105B, Moka Business Centre, Montagne Ory Road, Moka
    13.1.2 Telephone number:   +230 4600390
    13.1.3 Email address:  [email protected]
13.2 If you need to contact us in relation to an Online Order, please use the contact details for the applicable participating Nando's restaurant.

Part 3: Privacy Policy
This privacy policy will explain how the Company uses the personal data we collect from you when you use our website. 
1.    What data do we collect?
The Company collects the following data:
•    Personal identification information (Name, email address, phone number.)
•    Your Address (if Delivery orders are placed)
•    You purchase history

2.    How do we collect your data?
You directly provide the Company with most of the data we collect. We collect data and process data when you:
•    Register online or place an order for any of our products or services.
•    Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
•    Use or view our website via your browser’s cookies.
3.    How will we use your data?
The Company collects your data so that we can:
•    Process your order and manage your account.
•    Email you with special offers on other products and services we think you might like.
•    Refine our menu based on customer purchasing behaviour
•    For any other legitimate purposes in compliance with the Data Protection Act 2004.
4.    How do we store your data?
The Company apply the highest standard of security when it comes to hosting and protecting information. 
The Company do not make personal information commercially available to any third part, except as described in this policy or with your prior permission.
5.    Marketing
The Company would like to send you information about products and services of ours that we think you might like.
By creating an account on any of our websites you are automatically signing up to receive marketing and promotions. 
On any marketing and promotional material we send you, you will have the ability to opt out of receiving further marketing. 
You have the right at any time to stop the Company from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please opt out when you receive material from us or please email us to let us know. 
6.    What are your data protection rights?
The Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request the Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that the Company correct any information you believe is inaccurate. You also have the right to request the Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that the Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that the Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to the Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that the Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:
Address: Nando’s Customer Service ,  Room 105B, Moka Business Centre, Montagne Ory Road, Moka
Telephone number:   +230 4600390
Email address: [email protected]
7.    Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
8.    How do we use cookies?
The Company uses cookies in a range of ways to improve your experience on our website, including:
•    Keeping you signed in
•    Understanding how you use our website
9.    What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:
•    Functionality – the Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
•    Advertising – the Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. 
10.    How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, our website features may not function as a result.
11.    Changes to our privacy policy
The Company keeps its privacy policy under regular review and places any updates on this web page.
12.    How to contact us
If you have any questions about the Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Address: Nando’s Customer Service ,  Room 105B, Moka Business Centre, Montagne Ory Road, Moka
Telephone number:   +230 4600390
Email address: [email protected]

13.    How to contact the appropriate authority
Should you wish to report a complaint or if you feel that the Company has not addressed your concern in a satisfactory manner, you may contact the Data Protection Office.