Privacy Policy

Privacy Policy

This privacy policy will explain how the Company uses the personal data we collect from you when you use our website, our app or when you register for the loyalty card.

1. Controller

Kilmun Holdings Limited (Nando’s Mauritius) (the “Company”) is a controller under the Data Protection Act 2017, which means that it determines the purposes and means of the processing of personal data and has decision making power with respect to the processing.

2. What data do we collect?

The Company collects the following data:

- Personal identification information (Name, email address, phone number. gender)

- Your date of birth and/or wedding anniversary,

- Your address (if delivery orders are placed),

- Your order and/or purchase history,

- Your card details, if you so opt for, in order to process payment for the order you place.

3. How do we collect your data?

You directly provide the Company with most of the data we collect.

We collect data and process data when you:

  • Register online on our website or on our app or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

4. How will we use your data?

The Company collects your data so that we can:

  • Process your order and manage your account,
  • Email you with special offers on other products and services we think you might like,
  • Offer rewards to frequent customers,
  • Notify customers of upcoming promotions,
  • Use it for any other legitimate purposes in compliance with the Data Protection Act 2017.

All processing of personal data will be done in compliance with the Data Protection Act 2017. The retention period for your data will be of two years.

5. How do we store your data?

The Company apply high standard of security when it comes to hosting and protecting information. All data are stored on secured database on cloud with secured access, unique to each individual user. Passwords are changed on a regular basis. The Head Office staff and Patraos (restaurant managers) access to the computers are password protected. We use anti-virus software such as Avast and Windows Defender and other measures to restrict electronic access.

The Company does not make personal information commercially available to any third party, except as described in this policy or as detailed in the Cookied Policy, or with your prior permision.

6. Marketing

The Company would like to send you information about products and services of ours that we think you might like.

By creating an account on our website and/or our app you are automatically signing up to receive marketing and promotions.

For any marketing and promotional material we send you, you will have the ability to opt out of receiving further marketing.

You have the right at any time to stop the Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please opt out when you receive material from us or please email us to let us know.

7. What are your data protection rights?

The Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request the Company for copies of your personal data. In some instances, we may charge you a small fee for this service.

The right to rectification – You have the right to request that the Company correct any information you believe is inaccurate. You also have the right to request the Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that the Company erase your personal data, save in exceptional circumstances.

The right to restrict processing – You have the right to request that the Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the Company’s processing of your personal data, save in exceptional circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Address: Nando’s Customer Service La Croisette, Shop No SG08, La Croisette Centre, Grand Baie

Telephone number: +230 52549505

Email address: [email protected]

8. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website or our app, we may collect information from you automatically through cookies or similar technology. Please refer to our Cookies Policy for more information.

9. How do we use cookies?

The Company uses cookies in a range of ways to improve your experience on our website,


  • Keeping you signed in
  • Understanding how you use our website

10. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses a mix of first-party and third-party cookies:

  • Functionality – the Company uses these cookies so that we recognize you on our website or app and remember your previously selected preferences. These could include what language you prefer and location you are in.
  • Advertising – the Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The profiling done by these cookies is used to help deliver advertising that is more relevant to you and your interests.

11. How to manage cookies

You can set your browser not to accept cookies or you can remove cookies from your browser. However, in a few cases, our website features may not function as a result.

12. Privacy policies of other websites

Our website contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

13. Changes to our privacy policy

The Company keeps its privacy policy under regular review and places any updates on this web page. This policy will be updated as and when required to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act 2017.

14. How to contact us

If you have any questions about the Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Address: Nando’s Customer Service La Croisette, Shop No SG08, La Croisette Centre, Grand Baie

Telephone number: + 230 52549505

Email address: [email protected]

15. How to contact the appropriate Authority

You have the right to lodge a complaint with the Data Protection Commissioner if you feel that the Company has not addressed your concern in a satisfactory manner. You may contact the Data Protection Office to that effect.


What is Nando’s Cookies Policy?


  1. We want your experience with Nando’s to be simple and easy. To ensure that you can make full use of our online services, your computer, tablet or mobile device will need to enable cookies. If cookies aren't enabled on your device, it may limit your experience on our website and will mean that we will not be able to recognise you or remember your settings and preferences. Data protection is of upmost importance to us at Nando’s, so our cookies simply aim to make it easier for you, whilst allowing us to ensure that we can personalise your experience.
  2. What are Cookies and why do we use them?
    Cookies allow us to recognise you as a unique customer to Nando’s and provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your device in any way, in fact they can make your experience even better.
  3. What categories of cookies do we use?

    Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use their features, such as accessing secure areas of the website. Without these cookies, services like enabling appropriate content based on your type of device cannot be provided.
    Performance Cookies: These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website work.

    Functionality Cookies: These cookies allow the website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. 

    Targeting/Advertising Cookies: These cookies are used to deliver advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. For example, we use third party companies such as Google to provide you with more personalised adverts when visiting other websites. 
  4. You may set your browser to block all cookies or to indicate when a cookie is being set, although our services may not function properly if your cookies are disabled. To find out how to control or disable cookies within most browsers, consult the "Help" section of your browser or device or visit
  5. We use Google Analytics to understand how visitors engage with our sites and apps. This means that when you visit our website or use our mobile applications your browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. You will find the details of how the Google technology collects and processes data following this link
    1. If you don’t want the Google Analytics to be used in your browser, you can install the Google Analytics browser add-on visit

Cookies might not be on our menu, but they are a great way for us to give you a fired up experience on our online services. Click Accept to agree to us using them.

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